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Join us and the Care Quality Commission to help support more people to feedback about care during the COVID-19 pandemic.Blog -
We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.Blog -
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.Blog -
The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.News -
During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.Report -
Equality, diversity, and inclusion are at the heart of our values. This statement and plan shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.Report -
Our insight report sets out the key findings from our work with National Voices, Traverse, and PPL as we explore people’s experiences of remote appointments since the start of the pandemic.News -
COVID-19 poses a unique challenge for health and social care professionals when talking to someone with hearing loss. Here are some important tips to help you communicate effectively.Report -
Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.Blog -
We want to help people in danger of self-harm and suicide, making sure they get the support they need. Your story can help.News -
In our latest briefing, we look at the key issues the public have faced during the COVID-19 pandemic.Report -
Take a look at our papers for our September Committee Meeting.News -
We are delighted to announce the shortlist for the Healthwatch Awards 2020.Response -
Care Quality Commission's report today shows COVID-19 is magnifying inequalities and “risks turning fault lines into chasms”.Report -
Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.News -
We are calling on people over 55 to share their experiences to help improve support after research indicates that they are the least likely to believe care has improved during the COVID-19 pandemic.News -
We celebrated the huge contribution made by local Healthwatch staff and volunteers at Healthwatch Network Awards 2020. Find out who won.Blog -
Healthwatch Leeds used people’s experiences of mental health crisis support to improve services for those who need them. The impact of this work has won them a 2020 Healthwatch Network Award.Blog -
Find out how Healthwatch Wiltshire worked with other organisations to improve dementia care, winning them the awards for 'The impact we make with partners' at this year's Healthwatch network awards.Blog -
Two volunteers from Healthwatch Northamptonshire worked with a local hospital to make real changes for the patients. Find out why this important work won them a 2020 Healthwatch network award.Response -
Our National Director, Imelda Redmond, responds to CQC’s COVID-19 inpatient survey, highlighting the importance of getting discharge right for patients and their loved ones.Report -
Take a look at our papers for our December Committee Meeting.Response -
NHS England want to hear from patients, clinicians and the public on their proposed set of performance measures for A&E.
