Response -
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.Report -
By analysing over 11,000 conversations the Healthwatch network has had with the public about this issue, we found five common areas where people wanted to see improvement.Report -
Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.Response -
The Public Administration Select Committee (PASC) has published their report looking at how incidents of clinical failure in the NHS are investigated – and how subsequent complaints are handled.Response -
We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.News -
We are calling on the Government to take action to reform the complaints system - our seven-point plan sets out how.
Report -
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.News -
Survey finds local Healthwatch areas being hit cover half of hospitals in special measures.
News -
As the All Party Parliamentary Group on Health meets to discuss patient complaints today, new poll reveals half of people who experience poor care want to complain but far fewer go on to do so.
News -
New figures show that 562 written complaints were made to the NHS per day in 2014-15, however recorded complaints are only part of the picture.
News -
Almost all GP practices in Southampton routinely ask for proof of identity, potentially denying many people access to care in Southampton.
Response -
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.Response -
New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.Response -
New report from the Parliamentary and Health Services Ombudsman finds three key issues with how investigations into serious incidents in the NHS are conducted. Read our response.Response -
NHS England publishes its ambitions for the health service for 2016/17
Response -
Following a public consultation to which over 130,000 responses were received, the Department of Health has now published the NHS mandate.
