1. Concerns from the Healthwatch network on lack of quality assurance of non-regulated services

    Response -

    We have written to the Department of Health outlining our concerns about the safety of people using health and care services that aren’t currently regulated.

  2. Funding and support information for NHS Complaints Advocacy services - FOI results

    Report -

    Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.

  3. Every complaint matters - a seven-point plan for the NHS and social care

    Report -

    Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

  4. New social care report reflects what the public is telling us

    Response -

    Our chief executive reflects on the findings of the King's Fund's latest report on the state of adult social care.

  5. Our response to the latest British Social Attitudes Survey results

    Response -

    Public satisfaction with the NHS has fallen to the lowest level ever recorded, according to analysis of the latest British Social Attitudes Survey.