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New research from the Care Quality Commission shows that people regret not raising concerns about their care - but those who do raise concerns see improvements.Response -
Leslie Hamilton and his working group have published their independent review into how the laws on gross negligence manslaughter and culpable homicide are applied to medical practice. Read our response.Response -
We share our response to the latest figures from the GP patient survey.Response -
The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.Response -
Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.Response -
New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.Response -
The Secretary of State for Health, Jeremy Hunt, has today announced a series of changes to their contract with the NHS for 2014/15 that put a greater focus on patients.Response -
Following a public consultation to which over 130,000 responses were received, the Department of Health has now published the NHS mandate.Response -
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.Response -
Britain’s leading GP has said that patients could be forced to wait weeks to see their family doctor as overstretched medics struggle to keep waiting times down during the busy winter period.Response -
New statistics from NHS England released about people’s experiences of GP services.Response -
1 in 4 face difficulty booking an appointment on the phone according to new GP patient survey results.Response -
The work of the Healthwatch network is recognised in new report from the Public Accounts Committee.Response -
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.Response -
We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.Response -
New report states GPs spend almost a fifth of their consultation time dealing with non-health issues, such as personal relationship problems, housing and unemployment.Response -
New report finds that while patient satisfaction with access to General Practice remains high, it is declining.Response -
A third of people are dissatisfied with availability of appointments at their GP and almost half struggle to book an out of hours appointment according to a review by Monitor. Read our response.
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Our perspective on the commission to review the proposed extension to the Duty of Candour.Response -
New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.Response -
New report from the Parliamentary and Health Services Ombudsman finds three key issues with how investigations into serious incidents in the NHS are conducted. Read our response.Response -
Today, NHS England revealed its plans to fund an additional £2.4 billion per year for GP services by 2020/21 to help improve patient care and access.Response -
Results from the latest GP Patient Survey shows patient satisfaction is declining.Response -
The Public Administration Select Committee (PASC) has published their report looking at how incidents of clinical failure in the NHS are investigated – and how subsequent complaints are handled.Response -
We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.Response -
In response to the Care Quality Commission's State of Care report, our Interim Chair, Jane Mordue, calls for the health and social care sector to meaningfully involve the public in decisions about health and social care.Response -
Care Quality Commission's report today shows COVID-19 is magnifying inequalities and “risks turning fault lines into chasms”.Response -
We have joined forces with leading patient groups to respond to the Government's plans around GP data sharing.Response -
The NHS has published a plan for improving access to GP appointments for patients alongside supporting GPs and their teams.Response -
Using your feedback on care, we share with Government the issues we believe should be included in the objectives for the NHS for the year ahead. Read our recommendations.Response -
NHS England has published a final report of the stocktake on integrating primary care, looking at what is working well, why it’s working well and how we can accelerate the implementation of integrated primary care. Read our response.Response -
The latest GP patient survey shows that overall satisfaction with services has fallen and more people are avoiding making an appointment. Read our response.Response -
The government will today announce its plans to improve access to GPs, including same-day appointments for those that need them. Read on our response.Response -
Read our response to the latest NHS data on cancer support.Response -
Public satisfaction with the NHS has slumped to its lowest level ever recorded by the British Social Attitudes Survey (BSA). Despite this, the public shows very strong support for the NHS. Read our response.Response -
With junior doctors staging a four-day strike, we urge all parties involved to find a resolution.Response -
Today, NHS England has published its GP Recovery Plan. Read our response.Response -
Using your feedback on care, we share with the Government the issues we believe should be included in the objectives for the NHS for the years ahead. Read our recommendations.Response -
Healthwatch England welcomes NHS England’s simplification of cancer waiting times data. A simplified care timeline can help patients and their loved ones to have a better understanding of what milestones and timelines they can expect during their cancer treatment journey.Response -
Healthwatch and national organisations representing patients and NHS leaders express concerns over Royal Mail plans to delay bulk mail of NHS appointment letters.Response -
Public satisfaction with the NHS has fallen to the lowest level ever recorded, according to analysis of the latest British Social Attitudes Survey.
