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Over a quarter of a million people living in care homes. Find out what residents have told local Healthwatch about their care.
Since January 2016, local Healthwatch staff and volunteers have visited almost 200 care homes to find out how these services are working for those who live in them.
A review of 140 reports about the experiences residents, their families and staff have shared indicate that, while the majority of care is good, there are areas where those we spoke to would like to see improvements.